Your information and your privacy

Why we need your information

We need to collect information so that you can use or register for our services.

The type and amount of information we collect depends on how you use the Performance Learning website. We currently collect two types of information:

  1. Anonymous data that is automatically collected from all visitors.
  2. Personal data that visitors voluntarily submit so that we can provide you with a service.

How do we collect your information?

We only collect personal information (name, address, email etc.) when you complete one of the following actions:

  • Actively opt-in to subscribe to our e-newsletter.
  • Send us a message via a secure form on our website, where you can choose to include your name, school name, email address etc.

If you supply such information, we will ensure that it is only used for the purpose for which it was requested and ensure that the data is held securely.

How do we use your information?

We may use the information we hold about you in the following ways:

  • To provide you with the services you have requested (such as registering students for an assessment) as well as information related to those services (such as reminders to complete your registration).
  • Regular email newsletters to keep you informed about Performance Learning news and activities. We never share your information with any third-party organisations.
  • To improve our understanding of how our website is used so that we can provide a better service to users who visit us.

How do we store your information?

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Do you share my information with anyone else?

We may share your personal information with companies that perform services on our behalf. Our service providers are required by contract to protect the confidentiality of the personal information we share with them and to use it only to provide specific services on our behalf. We never share personal information with third-parties for marketing purposes.

How can I change, delete or ask to see my information?

The right to rectification gives you the right to ask us to correct anything that you think is wrong with the personal information we have on record about you.

If you think we have personal information that needs to be changed, contact us to let us know what you think it is and we will do everything we can to rectify it.

The right of access allows you to ask for full details of the personal information that we have on record about you. If you would like to make such a request, please let us know.

The right to object gives you the right to tell us to stop using your information. If you are subscribed to one of our email newsletters, you can opt-out at any time and stop receiving our emails by clicking on the unsubscribe button at the bottom. You can also change the email address you would like us to use in future.

If you would like us to completely delete all the information we have on record about you, please contact us.

Other information such as cookies and anonymous data

We may collect and record other information in order for us to understand more about how our website is used and make sure that it accurately reflects your needs. To do this we may send cookies to your device. A cookie is a small file that contains information that allows us to recognise that you have used the site before. These cookies will not contain any personal data.

By browsing our website, you are accepting our use of cookies. If you do not want cookies to be stored on your device, it is possible to disable this function within your browser without affecting your navigation around the site. Check your browser’s help menu to find details of how to change your cookie settings.

Our websites use cookies for Google Analytics and a general session cookie.

Data protection overview

The Data Protection Act 1998 and GDPR (which applies from 25th May 2018) apply to all Performance Learning activities and processes involving personal data (e.g. whenever we collect, share, access, destroy, analyse or store data).

Personal data is considered to be any information from which an individual can be identified, either directly (from that data alone) or indirectly (if someone could work out who the person referred to is from the data or by matching against other data).

Examples of personal data include names or email addresses.

Further guidance on determining what is personal data is available from the Information Commissioner’s website.

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